Outreach and Customer Service Coordinator- White Plains, NY

Organization: MetroPool, Inc

Job Title: Outreach and Customer Service Coordinator

Location: White Plains, NY

Hours and Compensation: Full time, $42,00/yr

Application Deadline: until filled

Posted on: March 2012

Organization Overview

We are a non-profit company whose mission is to deliver transportation solutions to help reduce
traffic congestion and improve air quality. We provide free programs and services to employers,
commuters and travelers in the mid-Hudson Valley and the greater New York Metro area that
encourage the use of transportation alternatives such as carpooling, vanpooling, public transit,
bicycling and walking.

Description

This position is responsible for Outreach and Customer Service support for
commuter and traveler assistance programs. The position also includes general program
administrative support. Main duties include Vanpool Program and Carpool Ridematching
Program support, including database administration responsibilities. In addition, this position
provides customer service phone support.

Responsibilities

• Vanpool Program Customer Service & Fleet Support: Support vanpool program
including; coordination with vendors and riders, data entry and management, regular
correspondence, meetings, demonstrations and reporting.
• Program Support: Support of outreach and sales team for all commuter and traveler
services; responding to inquires, sending materials, participating in onsite events,
entering data and follow up with commuters and travelers.
• Customer Service Support: Assist commuters and travelers with their travel needs
though the provision of transit information or identifying ridesharing opportunities.
Includes managing a rideshare matching database.

Qualifications/Skills

Required Skills:
• Strong Computer Skills: Intermediate to Advanced Microsoft Office Suite
• Must possess the desire, ability and skills to learn new software programs as necessary,
and manage data accurately
• Strong Organizational and follow up skills
• Strong People Skills
• Strong Communication Skills (verbal & written)
• Must possess the ability to work on a variety of tasks
• Ability to work in a team environment
• Strong attention to detail
• Self-starter
• Positive attitude
Preferred Background in Education/Industries: BA or BS
• Environmental
• Customer Service
• Sales
• Business
Travel:
• Occasional, within lower-mid Hudson Valley

Benefits

• Paid Holidays and Vacation Time
• Sick Time Off
• Medical, Dental, Disability and Basic Life Insurance
• 401K

How to Apply:

Please E-mail cover letter and resume to [email protected]
Resume reviews begin immediately and may conclude without notice. EOE
www.metropool.com