Field Team Coordinator-Kenya
Position Title: Field Team Coordinator
Location: Kenya
Hours & Compensation: $50,000/year
Application Deadline: Not listed.
Field Team Coordinator
Reports to: Deputy Director for Operations
Department: Field Team
Location: Nairobi, Kenya
Grade: 8 (I)
Starting Salary: $50,000
Status: Exempt
RSC Africa
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
Benefits
CWS Global and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.
EEOC
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
To Apply:
Please click the below link to apply directly online to this position.
http://rscafrica.applicantstack.com/x/detail-internal/a2d9enfv71vv
This position is open to international applicants.
Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their applications materials now.
Communications
HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process.
Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.
Primary Purpose
This position is responsible for overseeing the Pre-Screening and Adjudications sections within the Operations Department at RSC Africa. This includes coordinating workflow within the Pre-screening and Adjudications Sections and Family Reunification Unit, ensuring that RSC processing priorities and targets are met, and that standard operating procedures are strictly followed.
Supervision
This position supervises the Pre-Screening Manager, the Adjudications Manager and the Family Reunification Specialist.
Field Team Coordinator reports directly to the Deputy Director for Operations.
.Essential Duties
- Directly supervises the Pre-Screening Manager, Adjudications Manager and the Family Reunification Specialist.
- Coordinates the deployment of operations staff and resources to ensure timely flow of cases, in coordination with the Field Team Managers, Regional and Adjudications Supervisors.
- Ensures that all RSC Africa Pre-Screening, Adjudications, and Family Reunification activities, from planning and scheduling to processing, are completed in an efficient and effective manner and are reflecting USRAP priorities for Sub-Saharan Africa.
- Oversees the implementation of RSC and USCIS circuit rides throughout sub-Saharan Africa and works closely with the Pre-Screening Manager, Adjudications Manager, Family Reunification Specialist , Case Processing Coordinator, In and Out Processing Managers and Deputy Director for Operations to ensure that scheduling priorities are in line with PRM and USCIS guidelines
- Ensures all refugee case processing functions strictly adhere to the DOS/BPRM Guidelines for the treatment of Refugee Records and other USRAP, USCIS, RPC and RSC guidelines.
- Develops, implements, disseminates and monitors standard operating procedures (SOPs) for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa.
- Implements and monitors policy changes announced by PRM, USCIS, RPC and or the RSC management and ensures compliance and accountability among RSC operations staff.
- Develops annual plans for the Field Team department and closely monitors and tracks progress towards achievements of established annual goals and objectives.
- Coordinates with the Data Integrity Coordinator, RSC Staff Security Coordinator and RSC management to ensure the integrity of RSC case processing
- Actively participates in human resources activities for all Field Team department staff, including hiring, evaluations, leave management, and disciplinary actions.
- Maintains effective relations with RSC implementing partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
- Acts as the point person for partner inquiries relating to circuit ride planning, scheduling and logistics as well as case follow-up.
- Oversees the development and implementation of training modules for Field Team staff, in coordination with the Case Processing Coordinator, Data Integrity Coordinator, and Field Team Managers, and ensures that staff receive cross training on different aspects of refugee processing.
- Coordinates departmental security responsibilities, meetings and actions and liaises regularly with the Staff Security Coordinator, in particular to ensure security of staff in the field.
- Ensures circuit ride locations are within the accepted organizational security risk rating before circuit ride team deployment.
- Ensures departmental SOPs are supported and in line with RSC Africa security policy and that staff receive relevant security training.
- Monitors staff time and attendance and performance.
- Other duties as assigned by RSC Management.
Qualifications
Education:
Bachelor’s Degree in a related field required. In lieu of Bachelor’s Degree, four years of formal, demonstrated management experience with a refugee serving/processing agency(s) can be considered. Masters degree preferred.
Experience:
Three years of related experience is required. Supervisory experience is required. Previous management experience required. Previous experience at an RSC preferred.
Knowledge/Skills:
- Thorough knowledge of the US Refugee Admissions Program and WRAPS database
- Strong computer skills, in particular Microsoft Excel, Word, and Outlook
- Excellent English writing skills and clear communications style
- Excellent organizational and time management skills
Abilities:
The Field Team Coordinator must have the ability to:
- obtain a US visa to attend meetings and/or conferences in the US as needed;
- work and make decisions independently and contribute to overall operations at management levels;
- exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems in the field;
- travel in sub-Saharan Africa on short notice and often under sometimes difficult conditions to meet demands of a dynamic operational program;
- communicate effectively both verbally and in writing;
- follow instructions with a positive and receptive attitude;
- deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
- conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS;
- maintain a high performance standard with attention to detail;
- carry out all of the duties of the position efficiently and effectively with minimal supervision;
- work independently and contribute to overall operations of RSC Africa;
- take initiative in the development and completion of projects within the specified timeframe;
- maintain strict confidentiality with RSC Africa administrative and operational information;
- manage a large and diverse workload under pressure with competing priorities;
- work well as a team in a multi-cultural environment while maintaining a high level of motivation;
- effectively manage RSC Africa’s resources; and
- actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Working Conditions
Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
Special Requirements: Background check which includes references and an educational criminal check is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must be legally eligible to work and obtain a work permit in Kenya. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.
Licensing/Certification: None
Competencies
Communication
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.
Relationships
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.
Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.
Teamwork
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations, etc.; and actively participating in developing ideas for ways to increase team effectiveness.
Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.
Operational Leadership
Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.
Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors including managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.
Strategic Leadership
Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.
How to apply:
To Apply:
Please click the below link to apply directly online to this position.
http://rscafrica.applicantstack.com/x/detail-internal/a2d9enfv71vv
This position is open to international applicants.
