Field Team Leader-Kenya

 Reports to: Regional Field Team Supervisor or Adjudications Supervisor

Department: Field Team

Location: Nairobi, Kenya

Grade: 3 (I)

Starting Salary: $30,500

Status: Exempt

 

RSC Africa

The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

Benefits

CWS Global and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.

 

EEOC

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

 

To Apply:

Please click the below link to apply directly online to this position.

http:rscafrica.applicantstack.com/x/detail/a2d9enfqk593?

This position is open to international applicants.

Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List

The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their applications materials now.

 

Communications

HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process.

 

Application Materials

Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

 

Primary Purpose:

This position is primarily responsible for daily supervision of Field Team staff on RSC and CIS circuit rides and efficient processing of eligible refugee applications for the US Refugee Admissions Program in Sub-Saharan Africa, in accordance with Worldwide Processing Priorities, USRAP Guidelines and RSC Africa Field Team standard operating procedures.

 

Supervision:

This position reports directly to the Regional Field Team Supervisor or the Adjudications Supervisor.

Essential Duties:

1. Achieves and maintains a high performance standard based on a thorough knowledge of and adherence to established RSC, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines, the role of US voluntary agencies and refugee producing country conditions.
2. Manages RSC field teams during circuit rides throughout sub-Saharan Africa and conduct personal interviews with refugee applicants in a non-confrontational, objective and dignified manner.
3. Supervises file review of cases scheduled for interview prior to CRs to ensure complete and accurate case files, as well as identify and correct processing errors prior to CIS adjudication.
4. Coordinates circuit ride preparation with the Field Team Supervisors.
5. Ensures that Pre-Screening of refugee applicants on circuit rides is done in accordance with CIS and RSC case composition guidelines.
6. Maintains effective relations with UNHCR, IOM, CIS, U.S. Embassies and other implementing partners in the field in accordance with established policies as a representative of the RSC and CWS/IRP.
7. Coordinates and manages logistics in the field that may include staff travel and transport of files, equipment and supplies.
8. Manages the hiring, supervising and paying of interpreters.
9. Manages Circuit Ride processing schedules and staff workloads.
10. Consults with Regional Supervisors, Pre-Screening Manager, Adjudications Manager, Field Team Coordinator and Deputy Director for Operations on difficult cases in accordance with established policies and procedures.
11. Ensures technology and equipment used on Circuit Rides is well-managed and utilized, including computer hardware and software.
12. Maintains a thorough knowledge of and ensures compliance with RSC safety and security procedures at all times.
13. Completes Field Trip Reports and accounts fully for funds as required when traveling in Kenya and within the region on circuit rides.
14. Maintains thorough knowledge and adherence to RSC Circuit Ride Standard Operating Procedures which include creating and managing interview schedules, providing statistics for reporting purposes, file review, and preparation and distribution of CIS decision letters, Preliminary Results Lists and Trip Reports, among other duties.
15. Verifies case composition and assists in completing case histories in accordance with USCIS and RSC Africa processing guidelines as well as in a non-confrontational, objective, and dignified manner.
16. Works on high level security and sensitive cases as needed.
17. Properly uses and updates the RSC FTL Database and Interpreter Management System; utilize Visual Studio to run QC reports and provide feedback to the team.
18. Maintains an advanced knowledge of WRAPS and stays up to date on any changes to the WRAPS system.
19. Assists in the development, updating and implementation of Field Team training procedures in coordination with Regional Supervisors, the Pre-Screening Manager, and the Field Team Coordinator.
20. Assesses and provides feedback on staff performance during Circuit Rides.
21. Performs other duties or special assignments as may be needed to ensure the efficient processing and operation of RSC Africa.

Position Requirements:

Education:

Bachelor’s Degree in a related field of study required.

Experience:

6 months work experience as a Caseworker at RSC or equivalent work experience required.

Knowledge:

• Strong leadership and motivational skills
• Demonstrated IT skills, including experience using Microsoft Access, Microsoft SQL, WRAPS, and troubleshooting network problems

Abilities:

The Field Team Leader must have the ability to:

• supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
• travel extensively in the region sometimes on short notice and under difficult conditions to meet the demands of a dynamic operational program;
• deal with stress in a positive manner;
• maintain a diplomatic, professional manner at all times;
• exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• actively participate in the implementation of the U.S. Refugee Admissions Program.

 

Working Conditions

Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, moving machinery, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements

This position is open to international applicants, who are currently employed with RSC Africa. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Licensing/Certification:

None required.

 

Competencies

Communication

Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

 

Relationships

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

 

Job Knowledge

Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork

Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving

Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management

Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Leadership

Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship

Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.

Please click the below link to apply directly online to this position.

http:rscafrica.applicantstack.com/x/detail/a2d9enfqk593?

This position is open to international applicants.

Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.